At Anubis Barcelona Saudi Arabia, we are committed to providing a high-quality experience for our customers. We consider complaints, feedback, and suggestions an important way to understand our customers’ needs and continuously improve our products, services, and internal procedures.
We handle all complaints and suggestions with care, professionalism, fairness, and confidentiality, and we aim to review and resolve them as efficiently as possible.
At Anubis Barcelona Saudi Arabia, we are committed to:
Customers may submit complaints and suggestions through the following channels:
Email:
WhatsApp:
https://api.whatsapp.com/send?phone=966122339250
Complaints & Suggestions Form:
https://tally.so/r/Y570Aq
Please use one channel only for the same complaint whenever possible and avoid submitting the same complaint multiple times through different channels. This helps prevent duplicate cases and delays in processing.
To help us review your complaint more efficiently, please provide the relevant available information, which may include:
We may request additional information where necessary to verify or complete the review of the complaint.
We aim to acknowledge receipt of the complaint or begin communication with the customer within no more than 2 business days from the date we receive a complaint with sufficient information.
We aim to review and resolve complaints within no more than 7 business days from the date all information and documents required to process the complaint have been received.
If a complaint requires additional investigation or coordination with a shipping company, payment provider, or another relevant third party, the process may take longer depending on the nature of the case. In such cases, the customer may be informed of relevant updates when necessary.
For the purposes of this policy, business days are calculated according to our applicable operating days and exclude official public holidays in the Kingdom of Saudi Arabia.
If your complaint relates to a purchase order, we may require your order number in order to verify:
Returns, exchanges, and refunds are handled in accordance with the applicable store policies and without prejudice to the customer’s statutory rights.
If your complaint relates to a damaged product or an order received in an unsatisfactory condition, please contact us as soon as possible and provide clear photographs of:
We may share the necessary information with the shipping provider or another relevant party for the purpose of investigating and resolving the complaint.
For complaints relating to electronic payments or refunds, the review may require coordination with the relevant payment service provider, bank, or financial institution.
The time required for a refunded amount to appear in the customer’s account may vary depending on the procedures of the payment provider and the customer’s bank after the refund has been processed by us.
Information and personal data submitted as part of a complaint will be handled in accordance with the Privacy Policy and Personal Data Protection Policy of Anubis Barcelona Saudi Arabia.
Such information will be used only for purposes related to reviewing and resolving the complaint, improving our services, and fulfilling applicable legal or regulatory obligations.
Depending on the nature and circumstances of the complaint, the resolution may include:
Each complaint is reviewed individually based on the available information, applicable policies, and the customer’s statutory rights.
If a customer is not satisfied with the outcome of a complaint, they may request a further review by replying through the same communication channel used to handle the complaint and explaining the reason for requesting reconsideration.
Any additional information or supporting evidence should be provided where available.
This policy does not prevent customers from using the official channels of the competent government authorities or exercising any rights available to them under the applicable laws and regulations of the Kingdom of Saudi Arabia.
We welcome all customer suggestions and feedback relating to:
Suggestions may not always require an individual detailed response, but they may be reviewed and considered as part of our ongoing service improvement efforts.
Anubis Barcelona Saudi Arabia
Jeddah – Kingdom of Saudi Arabia
Customer Service & Complaints:
Sales & Business Inquiries:
WhatsApp:
https://api.whatsapp.com/send?phone=966122339250
Direct Call:
tel:+966122339250
Complaints & Suggestions Form:
https://tally.so/r/Y570Aq
Website:
https://anubisksa.com/ar
Last Updated: August 2026
