At Anubis Barcelona Saudi Arabia, we are committed to preparing and shipping orders in a way that helps preserve product quality and integrity until they reach you. For this reason, we use shipping and delivery methods that are appropriate for the nature of each product, including refrigerated delivery for products that require suitable temperature-controlled transportation.
Our official business days are Saturday through Thursday.
Fridays, as well as official public holidays and Eid holidays in the Kingdom of Saudi Arabia, are not counted as business days.
Shipping and delivery companies may operate on different schedules depending on the carrier and delivery area.
The standard delivery time for orders within the Kingdom of Saudi Arabia is approximately 1 to 7 business days, depending on:
The estimated delivery period begins after the order has been confirmed and prepared according to the store’s applicable procedures.
A more specific estimated delivery time may also be displayed during checkout depending on the customer’s address and the available shipping method.
Due to the nature of certain Anubis Barcelona products, refrigerated delivery is the primary delivery method for products that require temperature-controlled transportation.
Such products are prepared and transported using suitable delivery methods based on the product type and delivery location.
Customers are advised to receive the order promptly upon arrival and avoid leaving products outside their recommended storage conditions for extended periods. After delivery, all storage instructions shown on the product should be followed.
Standard or dry shipping may be used for products or orders that do not require refrigerated transportation.
The appropriate shipping method is determined according to the products included in the order and the delivery options available in the customer’s area.
If an order contains products with different shipping requirements, the store may select the shipping method that best protects the products or split the order into separate shipments where necessary.
Shipping and delivery fees are determined based on:
Applicable shipping charges are displayed to the customer during checkout and before the order is confirmed.
Any free-shipping promotion is subject to the terms and conditions stated at the time the order is placed.
Receiving free shipping when placing an order does not mean that actual shipping costs will remain free for all subsequent cancellation, exchange, or return procedures.
Once the order status changes from “Pending Review” to any subsequent status and order preparation or shipping procedures have begun, a SAR 30 shipping fee will apply in cases where the customer is responsible for shipping costs under the Exchange and Return Policy, even if the original order qualified for free shipping.
Additional actual costs for refrigerated or special transportation may apply where additional shipping arrangements are required, as explained in the Exchange and Return Policy.
Once an order has been prepared and handed over to the delivery provider, the order status will be updated according to the information available from the shipping company or delivery team.
The customer is responsible for providing accurate information when placing an order, including:
Incorrect or incomplete information may result in delivery delays.
Orders are delivered to the address provided by the customer when placing the order.
Delivery to the customer or to another person present at the delivery address provided by the customer will be considered completion of delivery, according to the proof of delivery used by the shipping company or delivery representative.
Customers are advised to inspect the external packaging upon receipt, particularly for products delivered through refrigerated transportation.
Customers should ensure that they, or another authorized person, are available to receive the order at the delivery address.
If the shipping provider or delivery representative is unable to complete delivery because the recipient is unavailable or cannot be contacted, another delivery attempt may be handled according to the shipping provider’s policy and the nature of the order.
Additional delivery charges may apply if extra costs arise because the customer was unavailable at the agreed delivery time.
For refrigerated or temperature-sensitive products, a second delivery attempt may also be subject to an additional assessment to ensure that the product remains suitable for redelivery.
We work to deliver orders within the stated delivery period whenever possible. However, delays may occasionally occur due to operational, logistical, or circumstances beyond our reasonable control, including:
Where we become aware of a significant expected delay, we will make reasonable efforts to inform the customer based on the information available to us.
Nothing in this policy limits any statutory rights available to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.
As part of our commitment to customer satisfaction, Anubis Barcelona Saudi Arabia may, after reviewing the order, the reason for the delay, and the length of the delay, provide an additional discretionary commercial compensation in certain cases.
Eligibility and the value of any such compensation are determined by the store on a case-by-case basis, taking into account the circumstances and duration of the delay.
To request a review of a delayed order, customers should contact our customer service team via WhatsApp and provide the order number and relevant details.
If commercial compensation is approved, it may be provided in one of the following forms, as determined by the store:
This compensation is an additional commercial benefit offered at the store’s discretion and does not replace, restrict, or reduce any statutory consumer rights.
If an order is required urgently, customers may contact customer service via WhatsApp before placing the order or as soon as possible after the order has been submitted.
We will make reasonable efforts to assist depending on product availability and the available preparation and delivery options. However, contacting us regarding an urgent order does not guarantee delivery by a particular date unless this has been expressly confirmed by the store.
If an order is delayed beyond the agreed delivery period, the matter will be handled in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Where the customer is legally entitled to cancel an order due to a delivery delay, the applicable refund will be processed in accordance with the relevant regulations and the original payment method.
Any commercial compensation offered by the store does not affect these rights.
We take appropriate measures to package and prepare products according to their nature.
If a product arrives damaged as a result of transportation, or if there is an apparent issue with a product delivered under refrigerated conditions, customers should contact customer service as soon as the issue is identified and provide:
The matter will be reviewed and the appropriate action will be taken in accordance with the store’s Exchange and Return Policy.
If an order has already been shipped and the customer wishes to cancel it, it may not be possible to stop the shipment while it is in transit.
In such cases, the order will be handled in accordance with the Exchange and Return Policy of Anubis Barcelona Saudi Arabia, and applicable shipping fees will be charged based on the order status and shipment type.
The delivery periods stated above represent the store’s standard operating estimates and may be affected by circumstances beyond the store’s direct control.
We are committed to handling orders, delays, cancellations, exchanges, and returns in a manner that preserves customer rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.
