At Anubis Barcelona Saudi Arabia, we are committed to providing authentic, high-quality products and ensuring that your orders arrive in the best possible condition. Due to the nature of skincare and cosmetic products, exchanges and returns are subject to the following terms and conditions:
Customers may request to modify or cancel an order without shipping charges as long as the order status remains “Pending Review” and the order preparation or shipping process has not yet started.
Once the order status changes from “Pending Review” to any subsequent status, a shipping fee of 30 will apply in the event of cancellation, return, or exchange, even if the original order qualified for free shipping.
This fee covers order preparation, shipping, and related logistics costs.
Customers may request an exchange within 7 days from the date of receiving the order, provided that all of the following conditions are met:
Anubis Barcelona Saudi Arabia reserves the right to inspect the product before approving an exchange to ensure that all applicable conditions have been met.
If the exchange is requested due to the customer’s preference and not because of an error by the store, the customer will be responsible for the applicable shipping and exchange costs.
The standard shipping fee is SAR 30, even if the original order qualified for free shipping.
For products that require refrigerated delivery or special transportation conditions, return or reshipping costs may vary depending on the product, delivery location, and required transportation method. The customer will be informed of the applicable cost before the exchange is processed.
Customers may request a return within 7 days from the date of receiving the product, provided that the product remains in its original condition, has not been used, and complies with all return conditions stated in this policy.
Once the returned product has been received, inspected, and approved, the eligible refund will be processed in accordance with the original payment method and the store’s applicable procedures.
If the return is requested due to the customer’s preference and not because of an error by the store or a confirmed product defect, the customer will be responsible for the applicable return shipping costs.
A SAR 30 shipping fee will be deducted from the refund amount, even if the original order qualified for free shipping.
Products requiring refrigerated delivery or special transportation arrangements may be subject to additional shipping costs based on the actual cost required to return the product safely.
For health, safety, and product quality reasons, exchanges or returns cannot be accepted in the following cases:
Some products may require specific storage or transportation conditions to maintain their quality and integrity.
When requesting an exchange or return for such products, the customer must maintain the product according to the specified storage instructions from the time of delivery until it is handed over to the shipping company or returned to the store.
Products that show signs of improper storage or exposure to unsuitable temperatures after delivery may not be accepted if such conditions affect their safety or quality.
The store reserves the right to inspect the condition of the product upon receipt before approving the exchange or return.
If you receive:
Please contact customer service as soon as possible and provide the order number and clear photos of the product and its packaging for review.
Once it is confirmed that the issue resulted from an error by the store or shipping provider, the store will cover the applicable exchange or return costs, and the customer will not be charged shipping fees resulting from that error.
If a product arrives damaged or in an unsuitable condition due to shipping or a failure in refrigerated delivery, the customer should contact us as soon as the issue is discovered and provide photos showing:
The case will be reviewed, and the appropriate action will be taken based on the outcome of the assessment.
If an order has already been shipped and the customer refuses to accept delivery without an error on the part of the store, the applicable shipping and delivery expenses will remain chargeable.
A SAR 30 shipping fee will be deducted from any amount refundable to the customer, even if the original order qualified for free shipping.
Additional actual costs may also apply where refrigerated or special transportation is required to return the products.
Once the returned product has been received, inspected, and approved, the applicable refund process will begin.
The refundable amount will be calculated after deducting shipping fees or any other costs payable by the customer under this policy, unless the return is due to an error by the store or a confirmed product defect.
The time required for the refunded amount to appear in the customer’s account may vary depending on the payment method, bank, or payment service provider.
All exchange and return requests are reviewed after inspecting the condition of the product and confirming compliance with this policy, while preserving the customer’s statutory rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.
