Privacy Policy and Personal Data Protection

Introduction

Anubis Barcelona Saudi Arabia is committed to protecting the privacy of its customers and visitors to its online store and to maintaining the confidentiality and security of their personal data.

This Privacy Policy explains how personal data is collected, used, processed, stored, shared, and deleted when you use the Anubis Barcelona Saudi Arabia online store, place an order, create an account, contact us, or use any services or forms associated with the store.

Personal data is processed in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its Implementing Regulations.

We may update this Privacy Policy when necessary to reflect legal, regulatory, operational, or technical changes. Any updated version will be published on the store and will become effective from the date of publication.

1. Personal Data We May Collect

Depending on how you use the store and the services you request, we may collect some of the following information:

1. Full name.
2. Mobile phone number and contact number.
3. Email address.
4. Shipping and delivery address.
5. City, region, and postal code where required.
6. Account information registered on the store.
7. Order, purchase, and product information.
8. Invoice and transaction information related to your order.
9. Information provided to our customer service team.
10. Content of communications, inquiries, and complaints.
11. Internet Protocol address (IP Address).
12. Device type, operating system, and browser information.
13. Information collected through Cookies and analytics technologies used by the store.
14. Any additional information voluntarily provided by the user through forms or available communication channels.

We aim to collect only personal data that is relevant to and necessary for the purpose for which it is collected.

2. How We Collect Personal Data

Personal data may be collected through:

• Creating an account on the store.
• Placing a purchase order.
• Providing shipping and delivery information.
• Contacting customer service.
• Communicating with us by telephone, email, or WhatsApp.
• Completing business partnership or wholesale supply forms.
• Subscribing to services or promotional offers.
• Browsing and using the online store.
• Cookies and website analytics technologies.
• Service providers involved in fulfilling an order or delivering a service, where legally permitted.

3. Purposes of Collecting and Using Personal Data

We may process your personal data for the following purposes:

1. Receiving, processing, and fulfilling purchase orders.
2. Preparing, shipping, and delivering orders.
3. Creating and managing user accounts.
4. Issuing invoices.
5. Processing payments and refunds.
6. Communicating with customers regarding order status.
7. Providing customer service and support.
8. Handling complaints, inquiries, return requests, and exchange requests.
9. Verifying transactions and preventing fraud or unauthorized use.
10. Improving the user experience and store performance.
11. Analyzing store usage and developing our services.
12. Fulfilling contractual obligations relating to customer orders.
13. Complying with legal and regulatory requirements.
14. Sending notifications relating to orders or accounts.
15. Sending marketing communications and promotional offers where legally permitted and where required consent has been obtained.
16. Reviewing and processing business partnership and wholesale supply applications.
17. Managing commercial relationships with businesses, partners, and customers.

Personal data will not be further processed in a manner that is incompatible with the purpose for which it was originally collected, except where permitted by applicable law.

4. Legal Basis for Processing Personal Data

Depending on the type of data and the purpose of processing, Anubis Barcelona Saudi Arabia may rely on one or more lawful bases permitted under applicable Saudi regulations, including:

• The consent of the data subject, where consent is required.
• Performance of a contract or taking steps related to a contract to which the data subject is a party, such as fulfilling an order.
• Compliance with legal or regulatory obligations.
• Legitimate interests, where permitted by law and after considering the rights of the data subject.
• Protection of vital interests or compliance with judicial, regulatory, or security requirements where applicable.

5. Payment Information

When electronic payment methods are used, payment information may be processed by approved payment service providers, banks, and financial institutions available through the store.

The information necessary to complete, verify, and secure a payment transaction may be provided to the relevant payment service providers.

We do not ask customers to send full bank card details through email or communication channels that are not specifically designed for secure payments.

Payment information may also be subject to the security and privacy policies of the relevant payment providers and financial institutions.

6. Sharing and Disclosure of Personal Data

We may share the minimum amount of personal data necessary with third parties where required to provide a service or fulfill an order, including:

• Shipping and delivery companies.
• Electronic payment service providers.
• Banks and financial institutions.
• Online store hosting and operating service providers.
• Technology service providers.
• Messaging and communication service providers.
• Professional advisers or service providers where necessary.
• Government, regulatory, judicial, or competent authorities where disclosure is required by law.

Anubis Barcelona Saudi Arabia does not sell customers' personal data to third parties as part of its ordinary business activities.

Personal data will only be disclosed in accordance with legally permitted circumstances and applicable lawful bases.

7. Shipping and Delivery

To fulfill an order, we may share certain information with shipping or delivery providers, including:

• Recipient's name.
• Mobile phone number.
• Delivery address.
• City and region.
• Order information required for delivery.

Such information will be shared only to the extent necessary to complete the delivery service.

8. Cookies

The store may use Cookies and similar technologies to:

• Ensure that the store functions correctly.
• Save certain user settings and preferences.
• Improve the browsing experience.
• Measure store performance.
• Understand how pages are used.
• Analyze visits and website usage.
• Support marketing and analytics functions where enabled.

Users may control Cookies through their browser settings. However, disabling certain Cookies may affect the functionality of some parts of the store.

9. Marketing Communications

We may send offers, news, or marketing content through email, messages, or other available communication channels where legally permitted.

Where consent is legally required, such marketing communications will be based on the required consent.

Users may request to stop receiving marketing communications by using the available unsubscribe option, where provided, or by contacting us at:

[email protected]

Unsubscribing from marketing communications will not affect essential communications relating to orders, accounts, or services specifically requested by the customer.

10. Protection of Personal Data

We take appropriate organizational and technical measures to protect personal data from risks including:

• Unauthorized access.
• Unauthorized disclosure.
• Unlawful use.
• Unauthorized alteration or manipulation.
• Loss or damage.
• Processing that is inconsistent with the purpose for which the data was collected.

The level of security applied is determined based on the nature, sensitivity, volume, and associated risks of the personal data being processed.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

11. Data Retention and Deletion

Personal data is retained only for as long as necessary to achieve the purpose for which it was collected, or for the period required by applicable legal, contractual, accounting, or regulatory obligations.

Once the purpose has been fulfilled and there is no legal basis requiring continued retention, the personal data will be securely deleted, destroyed, or anonymized in accordance with appropriate procedures and applicable regulations.

12. Processing or Transfer of Data Outside Saudi Arabia

Some technology services, ecommerce platforms, or service providers may rely on technical infrastructure or data centers located outside the Kingdom of Saudi Arabia.

Where personal data is transferred, disclosed, or processed outside Saudi Arabia, such transfer or processing will be carried out in accordance with the applicable Saudi requirements governing the transfer of personal data outside the Kingdom.

13. Rights of the Data Subject

Subject to applicable legal requirements and exceptions, data subjects may have the following rights under the Saudi Personal Data Protection Law and its Implementing Regulations:

Right to Be Informed

The right to know the legal basis and purpose for collecting and processing personal data and other relevant information concerning its processing.

Right of Access

The right to request access to personal data held by us.

Right to Obtain Personal Data

The right to request a clear and readable copy of personal data in accordance with applicable legal requirements.

Right to Correction, Completion, or Update

The right to request correction of inaccurate personal data, completion of incomplete data, or updating of outdated information.

Right to Request Destruction of Personal Data

The right to request deletion or destruction of personal data where permitted by law and where there is no legal basis requiring its continued retention.

Right to Withdraw Consent

Where consent is the legal basis for processing, the data subject may withdraw consent in accordance with applicable legal requirements and exceptions.

14. How to Exercise Your Rights

You may submit a request concerning your personal data or exercise any applicable data protection right by contacting us at:

Email:

[email protected]

We may request additional information to verify the identity of the person submitting the request before processing it. This is intended to protect personal data from unauthorized access or alteration.

Requests will be handled in accordance with the procedures and timeframes required under applicable laws and regulations.

15. Accuracy of Personal Data

Users are responsible for ensuring that the personal data they provide is accurate, complete, and up to date.

If your information changes, you may update it through your store account where this functionality is available, or contact us to request correction or updating of your information.

16. User Account Security

Where a personal account is available on the store, users are responsible for maintaining the confidentiality of their login credentials and must not share them with others.

If you believe that your account has been accessed or used without authorization, please contact us as soon as possible.

17. Third-Party Links and Services

The store may contain links to websites or electronic services operated by third parties.

When you access a third-party website or platform, the processing of your personal data by that party will be governed by its own privacy policy and terms.

Anubis Barcelona Saudi Arabia is not responsible for the privacy practices of websites or services that are outside our control.

18. Business Partnership and Wholesale Supply Applications

When you complete a business partnership or wholesale supply application, we may collect information including:

• Business name.
• Legal business name.
• Commercial Registration number.
• VAT number, where provided.
• Contact person information.
• Telephone and WhatsApp numbers.
• Email address.
• Business location.
• Number of branches.
• Nature of business activities.
• Sales channels.
• Expected purchasing volume.
• Supply and delivery requirements.
• Supporting commercial documents.
• Any additional information provided by the business representative.

This information may be processed for the purposes of:

• Reviewing the partnership application.
• Verifying the eligibility of the business.
• Contacting the applicant.
• Preparing commercial quotations and terms.
• Managing a potential or existing commercial relationship.
• Meeting applicable regulatory and contractual requirements.

Submission of an application or personal data does not constitute automatic approval for a commercial account or entitlement to any specific commercial terms.

19. Children's Personal Data

The store is not primarily intended to collect personal data from children or provide independent services specifically directed to children.

Where the processing of personal data requires the consent of a parent, guardian, or lawful representative, such data will be handled in accordance with applicable legal requirements.

20. Updates to This Privacy Policy

Anubis Barcelona Saudi Arabia may amend or update this Privacy Policy when necessary as a result of:

• Legal or regulatory changes.
• Operational changes.
• Technical developments.
• Changes to the services offered.

The latest version of this Privacy Policy will be published on the store and will become effective from the date of publication unless otherwise stated.

21. Contact Us

For any questions relating to this Privacy Policy, the processing of your personal data, or the exercise of your privacy rights, please contact us:

Anubis Barcelona Saudi Arabia

Jeddah – Kingdom of Saudi Arabia

General & Privacy Inquiries:

[email protected]

Sales & Business Inquiries:

[email protected]

Phone:

+966 12 233 9250

Website:

anubisksa.com

Last Updated: August 2026